Bank Islam Malaysia Bhd is encouraging customers to experience its newly enhanced virtual service platform Virtual Account Opening (“VAO”), which enables them to open selected bank accounts online at their convenience.
In a statement, the bank said It includes Bank Islam’s Basic Saving Account, Qard Saving Account and Al-Awfar Investment Account. This hassle-free solution is a part of Bank Islam’s digital transformation initiative that aims to widen banking access, save customers’ time through a simplified application process, as well as saving costs and promoting environmental awareness by going paperless.
Chief executive officer Mohd Muazzam Mohamed said, “This virtual account opening initiative aims to bring greater convenience and value to customers, at the same time shaping the future of banking.
“Encouraged by the support received from the market, the bank is developing a seamless account opening via our GO by Bank Islam mobile app soon. Stay tuned to our upcoming digital innovation, promising simplicity on the go.”
VAO has revolutionised the traditional time-consuming account opening procedure with customers only needing to fill in an e-form on VAO’s website at https://vao.bankislam.com.my/.
Once the completed form is submitted, customers need to visit the preferred Bank Islam branch and skip the queue to complete the verification process.
Moving forward, the bank will be introducing a non-face-to-face feature for the account opening process in VAO to bring added value to its existing customers as well as attract new ones. Its introduction, expected to go live as early as Quarter 3 2020, will streamline current procedures by removing redundancy in the verification process, it said.
This new feature targets to garner a quantum leap increase in customer sign-up via online.
“Through VAO, Bank Islam is keeping abreast of the demands of our customers and today’s digital trends. Hence, we are constantly innovating to revitalise customer-centric initiatives, making banking services for our customer simpler, smarter and more flexible. It is important as the world is adapting to the impact of COVID-19,” Mohd Muazzam added. — BERNAMA