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Kincentric Malaysia’s Best Employers Embrace The Talent Evolution With Purposeful Agility

Outperforming the average Malaysian company across key performance pillars such as engagement, leadership, talent focus and agility

Kincentric, a Spencer Stuart Company announces  today their Best Employers who have showcased competence and compassion in navigating  the second pandemic-troubled year with an adept demonstration of organizational agility.

The  six (6) companies named outperformed the Malaysian average by significant margins across  key performance pillars such as: engaging leadership (+13 percentage points up to 81%),  talent focus (+11 percentage points up to 82%), engagement (+5 percentage points up to  82%), and in particular, agility (+16 percentage points up to 84%).  

Malaysia’s six (6) Best Employers are: 

1) Gerbang Alaf Restaurants (McDonalds) 

2) SP Setia Group 

3) Lotuss Stores (Malaysia) – formerly known as Tesco Stores (Malaysia) 4) edotco 

5) Startek Malaysia 

6) SkyWorld. 

The Best of the Best recognition went to McDonalds for their standout engagement scores  that not only improved in 2021 but came out top amongst the Best Employers.

Known for their deep and long-standing commitment to listening to their people, McDonalds launched new  initiatives that emphasized employee wellness, networking, and community building such as  their ‘New Office Playbook’ and a new learning management system.

As an organization,  McDonalds consistently strives to go above and beyond traditional training and development investments and programs.

Their enabling career pathways allows crew members to move up  the ranks locally and abroad whilst its local community programs build the environment and  pipeline to identify, train and develop employees on their journey to transition to a 100% local  employee base. 

Ridhima Khanduja, Partner and Market Leader for Kincentric Malaysia said, “The two-year  disruption resulted in an unprecedented change in how, when and where we work.

“This  impacts the way we feel about our jobs, especially around expectations of employers in  managing employee wellbeing and responsibilities, offering clear career pathways and goals,  as well as flexibility and performance expectations. Employees are also looking for more  impact in their work and a place with purpose, one committed to shaping a better world.” 

Key insights from Kincentric’s Best Employers Program cites how the Great Resignation has  created opportunities for employers to capitalize on what they view as the Talent Uprising. 

Ridhima elaborated, “Leaders and organizations need to act fast to retain and attract the talent  needed to achieve business goals.

“To do this, leaders and their organizations need to leverage  on the learnings of the past two years to evolve and make meaningful changes in the  workplace.

“This can be done by improving agility and building a culture where employees feel  engaged, inspired, respected, connected, and committed.

What we have found is that in 2021, global employee engagement dropped 10 points, off the  highs of the pandemic breakout and is now at its lowest since 2017 at 65%. This implies that  whilst the changes in the way we work, specifically the decentralized working format of the  past two years, has resulted in increased talent mobility, it has also impacted work-life balance. 

By extension, there is a regression on wellbeing focus and care.

There is also a sense of  decreased clarity for the future of work, and with it, the lack of career development opportunities.” 

The event of the ‘Great Resignation’ reveals how employees feel about their jobs.

More  accurately, it is an instance of a Talent Uprising, where large numbers of employees begin to  search and demand for flexibility, compensation, connection, and culture they desire.  

Flexibility was key as 93% of employees cited that they wanted the flexibility on when they  work, 56% of employees are open to new job opportunities that may provide them more  flexibility, and 21% are more likely to jump ship to get that flexibility1

Kincentric’s research and insights have found that whilst employees are more vocal about  their needs and may be willing to walk if those needs are not met, many would prefer to stay  and help create the change they would like to see.

Therein lies the opportunity for leaders and  organizations to facilitate and encourage this natural process to ensure that businesses can  thrive and benefit from having engaged and committed employees. 

In closing, Ridhima said, “Congratulations to all of our Best Employers. The agility in  responding effectively and promptly to employee needs in uncertain and volatile  environments, is truly reflective of a Kincentric Best Employer and very commendable.” 

Special Recognition 

Kincentric Malaysia also recognizes local entities, Hartalega Sdn Bhd and IOI Properties for  its respective commitments to an Agile Workforce and Engaging Leadership.

These  employers have exemplified a robust structure and approach in improving and investing in its  employees while elevating its top management to be more engaged and effective. – BACALAHMALAYSIA.MY

BacalahMalaysia Team

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